Support

Cardio2Doc (C2D) — Hospital iPad Application

Contact

Phone: +886.2.2999.1596

Address: 8F-10, No. 12, Ln. 609, Sec. 5, Chongxin Rd., Sanchong Dist., New Taipei City, 241406, Taiwan

Login / clinic credentials: Accounts are provisioned by your hospital/clinic administrator. If credentials are missing/expired, contact your facility admin.
MFA issues: Confirm device time is correct; re-scan the QR if re-enrolling; contact admin for reset.
Patient not found: Verify tenant/clinic selected, MRN/ID, or filters.
Device assignment: Confirm device is registered and available; verify patient status is Active.
Live vitals not updating: Check network connectivity and that monitoring is started for the patient.
Alerts: Review alert severity and acknowledgement workflow; confirm thresholds if false positives.
Exports: Ensure you have permission; confirm date range and report type.

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